Dental Insurance

Had my intital free check up – was charged £10 for this appointment – was told after I had kept it I would get this money back – nothing 3 weeks on.

I was meant to go in for futher work invloling sedation i had to pay £60.00 for that appointment – again it being refunded when I went for it or if I cancelled more than 24 hours beforehand.

I wrote to the practice to ask for a written quote – the dental treatment form and a price quote – no reply.

They never mentioned any prices to me at any stage.

I had to cancel – did so 4 days in advance. Have written to the practice manager (hand delivered) to request a full refund of my £70.00 – no response.

This is the NHS in Scotland should I start a formal complaint against them now? I paid via credit card – would this be an option or gettingmy money back? As the practice is not responding to me.
Sorry question has a typo!

NHS dentist won’t refund my deposit?

Mmm, sounds a bit dodgy.
I would write one more letter and post it by recorded delivery so you have a proof of date etc.
Include all dates and amounts in the letter. Just so it’s clear in case you have to take it further in the future.
NHS is a government founded organisation and I am sure you will be able to retrieve your money back. However, you should be spared such a hassle!

As far as the credit card goes – I have been in similar situation myself. I got my money back from my bank but if I remember well, they only cover certain amounts. My bank covers amounts over 100 quid.
Call your branch and find out. It would be much easier for you to retrieve your money this way.

Goos luck!